Description
Important information about your order
Protection of your product
The outer packaging (outer case) is solely intended to protect the contents. Damage such as scratches, dents or discolouration to the outside of the box cannot be compensated.
The same applies to the covers of magazines and photo books; these are considered part of the outer packaging.
Important: Returns and factory seal
Please note: Do not remove the original factory seal if you wish to return the product. We cannot accept returns of products where the seal has been broken, as the contents (such as photocards and other collectibles) cannot be sold as new after opening.
Damage to the outer packaging (outbox)
Has the box arrived damaged?
Please send us a photo of the outside of the shipping box AND a photo of the damaged product.
Important: Keep all products and packaging materials until we have resolved the situation with the carrier.
Damage or missing components (product components)
Is something not right in the packaging or is something missing?
For complaints about the contents of the album, we require an unboxing video.
Manufacturers now require an uninterrupted video of the unboxing to process claims for missing or damaged components. Therefore, make sure to film the package from the moment you open the shipping box.
Unfortunately, the shipment of your order is taking a bit longer due to a production delay with one of the products. We hope this item arrives at our warehouse soon!
This is a pre-order and is expected to be shipped at a later date (exact date still unknown). As soon as everything is complete, we will send it to you immediately. Thank you for your patience!
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Contents details:
Outbox: 100 x 67 x 240 mm
Postcards: 6 pieces (125 x 82 mm)
Polaroid: Random 1 of 2 (89 x 107 mm)
Photocard: Random 1 of 4 (55 x 85 mm)
Please note: Early bird specials include an extra secret photocard (random 1 of 4)!
Contents may still be subject to change by the manufacturer.